Richard Gonzalez
Center Director, Research Center for Group Dynamics, Institute for Social Research
Director, BioSocial Methods Collaborative, RCGD
Amos N Tversky Collegiate Professor, Psychology and Statistics, LSA
Professor of Marketing, Stephen M Ross School of Business
Professor of Integrative Systems and Design, College of Engineering
| E-mail: | Email Richard Gonzalez |
| Address: | Research Center for Group Dynamics Institute for Social Research University of Michigan 426 Thompson Street Ann Arbor, Michigan 48106 |
| Phone: | 734-647-6785 |
Craftsmanship judgments of vehicle interiors vary across culture
Petiot, J-F., Salvo, C., Hossoy, I., Gonzalez, R., & Papalambros, P. (2009). A cross-cultural study of users’ craftsmanship perceptions in vehicle interior design. International Journal of Product Development, 7, 28-46. doi:10.1504/IJPD.2009.022275 PDF
Abstract
This paper investigates the user-perception of vehicle interior craftsmanship. A survey, involving subjects of two different nationalities (American and French), was conducted on a set of vehicles. Several tasks were asked of the subjects in order to study differences in craftsmanship perception, in particular, relative to the nationality of the subject. This paper proposes an interesting illustration of the use of social science techniques to investigate differences in the perception of products. Several analytic techniques such as Multidimensional Scaling (MDS), cluster analysis, analysis of variance, Principal Component Analysis (PCA) and preference mapping are presented to scientifically study user-perceptions.
